A representative will contact you 24 - 48 hours prior to our scheduled arrival time to confirm your appointment.
The safety and security of your home is our number one objective. If you do not plan on being home during the process, as many of our jobs take days or weeks to complete, the first thing we will do is arrange entry and exit strategies with you. This usually means leaving the supervisor / project foreman with a key to your home. If you are not comfortable with this, other arrangements can be made. We will never leave your home unsupervised and unlocked.
Please be sure to set your thermostat at an appropriate level per product acclimation and to assist our crews. The more comfortable our crews are the better they perform.
We love pets! If you have pets, please inform us right away so we can make the proper security arrangements. We do not want your cats, dogs, or porcupines getting lose or lost. Most of the time. We have no problem with pets hanging out and watching us work as long as it doesn't become a security issue or distraction. Depending on your project we may be using hazardous materials which may require you to secure your pets in a room or outside for a period of time.
We will NOT use any chemicals or products that may be harmful in your presence. You may be asked to leave for a period of time or even overnight if you are pregnant. For example, fiberglass shower pans omit very strong toxic fumes that can linger for 10 or more hours. In this case, your AC will be shut off to reduce circulating fumes around your home. Vents and doors will be covered with plastic and taped closed. Fans may also be used to vent fumes through any available windows.
If you have heavy furniture that needs to be moved, we will move it for you. There may be additional charge depending on the item. Please remove any small, valuable or breakable belongings that may be in our work path prior to our arrival to save time and risk. We prefer that all furniture is moved prior to our arrival but will move anything you are unable to move.
Thank you for choosing Majestic Floors & Remodeling. We hope your experience with us will be pleasant and rewarding. If you have any questions or concerns please inform your project manager as soon as possible or give us a call.
If You Can Dream It. We Can Build It!
Majestic Floors & Remodeling
One Call For All Your Projects!
2915 Pioneer Way
, Round Rock